Instagram's own recovery and reporting routes are free, and there are fewer of them than search results suggest. For a hacked account, or one you can't log in to: instagram.com/hacked. For a forgotten password: instagram.com/accounts/password/reset. For a disabled or suspended account there's no public appeal form: you request a review from the notice you see when you log in, or from Account Status. Reports about other accounts have their own forms: impersonation, users under 13, deceased people's profiles, copyright and trademark, and privacy. We opened every link below on 29 October 2026. The old "my account was deactivated" form that still circulates online (help.instagram.com/contact/606967319425038) now just opens the Help Center home page.
If you can't get into your own account
| Situation | Official route | What you need |
|---|---|---|
| You forgot your password | instagram.com/accounts/password/reset, or Forgot password? on the login screen | The username, email address or phone number on the account; Instagram sends a login link |
| Hacked, or the reset doesn't get you in | instagram.com/hacked | The username, phone number or email address; then a login link, a security code or a support request |
| Someone changed your email address | The link in the email from security@mail.instagram.com in your original inbox | Access to the original inbox |
| The two-factor code doesn't arrive | A backup code on the two-factor screen | Backup codes saved while you were logged in |
| No access to the email or phone either | A support request from a mobile device, started from the login link screen or instagram.com/hacked | A secure email only you can access; a video selfie, or the email or phone you signed up with and the device type you used |
Instagram's own order for a hacked or inaccessible account is: check your email for a message from security@mail.instagram.com, request a login link, and if that fails, request support on a mobile device and confirm your identity. Instagram says the video selfie is never visible on Instagram and is deleted within 30 days. Step by step: Instagram account hacked and backup codes.
Disabled, suspended or restricted accounts
| Situation | Official route | Good to know |
|---|---|---|
| Account disabled or suspended | The notice you see when you try to log in: follow its instructions to request a review | Instagram has no public form for this; what to do |
| Content removed or features limited | Settings, Account Status, Request a review | Lists removed content and features you can't use |
| You're in the EU | The Digital Services Act complaint and out-of-court dispute settlement | How the DSA route works |
| Instagram reviewed a content decision twice | An appeal to the Oversight Board within 15 days | Request a review and the Oversight Board |
Reporting someone else's account or content
| What you want to report | Official form | Who can use it |
|---|---|---|
| Someone pretending to be you, a friend or someone you represent | Impersonation report form | The person impersonated or their representative; it opened without logging in |
| A user under 13 | Underage user report form | Anyone who knows the username; it opened without logging in |
| A deceased person's profile, to memorialize it | Memorialization request | Anyone with proof of death, such as a link to an obituary or news article; the form asked us to log in |
| A deceased person's profile, to remove it | Removal request | Verified immediate family, with a birth or death certificate or proof of legal authority; the form asked us to log in |
| Your copyright | Intellectual property report form | The rights owner or someone authorized to report for them; it now opens Meta's shared form on help.meta.com |
| Your registered trademark | Trademark report form | The trademark owner or someone authorized to report for them |
| A photo or video of you posted without your consent | Privacy violation report form | The person shown in the image or video |
For intimate images and threats, use the in-app report first and the tools in our sextortion guide. For fake, scam, deceased or underage accounts in general: how to get an Instagram account closed.
Routes that only exist inside the app
- Account Status: Settings, then Account Status, for removed content, limited features and reviews.
- Recent emails: under Password and security, Instagram lists the security emails it sent you in the last 14 days, so you can check whether a message was real.
- Where you're logged in and login activity: in Accounts Center, under Password and security.
- Connected apps: Settings, Website permissions, Apps and websites.
- Report a problem for technical issues, and Support Requests to follow up on what you've reported.
- Meta Verified support by chat or email, for subscribers.
- Meta AI support assistant in the Help Center, which only works while you're logged in in that browser.
How to tell an official link from a fake one
- Official recovery pages are on instagram.com, help.instagram.com and accountscenter.instagram.com, and Meta's own help.meta.com and meta.com. Check the address before typing anything.
- Every route on this page is free. No form needs a middleman, and none needs anyone else to know your password or a login code.
- Genuine Instagram emails come from @mail.instagram.com: how to spot fake Instagram emails.
- A link sent in a direct message or comment by "Instagram support" is never the official route: account recovery scams.
Frequently asked questions
What is the official Instagram link for a hacked account?
instagram.com/hacked. Enter the username, phone number or email address of the account, then follow the login link, security code or support request steps.
Is there an Instagram appeal form for disabled accounts?
Not a public one. You request a review from the notice you see when you try to log in, or through Account Status. The old form at help.instagram.com/contact/606967319425038 redirected to the Help Center home page when we checked on 29 October 2026.
Can I report an impersonation account without an Instagram account?
Yes. Instagram's impersonation report form at help.instagram.com/contact/636276399721841 opened without logging in when we checked, and covers accounts pretending to be you, a friend or someone you represent.
Do I have to pay to use Instagram's recovery forms?
No. Every official recovery and reporting route is free. Anyone who charges to submit a form for you or asks for your password isn't needed for the official process.
Not sure which form fits your case?
Tell us what happened to the account. We'll check your case for free and point you to the one official route that fits. We never ask for your password or any code.
Sources
- If you think your Instagram profile has been hacked (Instagram Help Center) help.instagram.com
- Log into Instagram (Instagram Help Center) help.instagram.com
- About disabled Instagram accounts (Instagram Help Center) help.instagram.com
- Check your Account Status on Instagram (Instagram Help Center) help.instagram.com
- Report a deceased person's profile on Instagram (Instagram Help Center) help.instagram.com
- Points of support and contact on Instagram (Instagram Help Center) help.instagram.com
- How you can use a backup code on Instagram (Instagram Help Center) help.instagram.com
- Review recent emails sent from Instagram (Instagram Help Center) help.instagram.com
- Appeal Instagram's content decision to the Oversight Board (Instagram Help Center) help.instagram.com